Store Policy

Placing an Order

Placing an order with Crown Chakra Publishing, Lucia’s company, is quick and easy…

  1. Either visit the various product pages in the Offerings menu and look for the purchase buttons that follow each product description.
  2. Or, if you know exactly what product you want, visit our Store, then follow the links to the various product pages.

Paypal LogoPurchases are made using PayPal.  Once on the PayPal website, you can use your credit card or PayPal account.

All purchases generate an automated email which you should receive within a few minutes of your purchase.

Purchase Problems

Purchase problems for live teleconferences are processed up until 1/2 hour prior to the actual teleconference.

Purchase problems for all other products are processed on Mondays, Wednesdays, and Fridays excluding US holidays, such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

All purchases generate an automated email. If you do not receive your email, there may be a few explanations:

  • The email went into your SPAM folder.
  • You have a different email address registered with PayPal and the email went to that address.
  • You are not recognizing the Sender of the email, which is Assistant@LuciaRene.com.  (If you purchase on Lucia’s site often, consider adding Assistant@LuciaRene.com to your email contact list).
  • The email actually did not arrive. This sometimes happens with aol.com, hotmail.com, live.com, and yahoo.com. For some unknown reason, these providers simply discard the email.

If, after troubleshooting the above possible problems you have questions about the status of your purchase, please don’t hesitate to contact us:

      • To email your inquiry, use our Contact Form.
      • To inquire by phone, call us at this U.S. number: (757) 645-1261

Return Policy

Live teleconferences are not refundable.  If you are unable to attend the real-time call, the link you purchase for the teleconference becomes the link for the replay.

Live event and retreat deposits are refundable only up until 45 days before the event. Your refund will be for the deposit amount minus PayPal transaction fees, clerical handling fees, and currency conversion fees, if applicable.

If you are not satisfied with any other product Lucia offers, please let us know the reason within 30 days of purchase and we can process a refund via PayPal, less PayPal processing fees and clerical fees.

Spiritual Seeker Discounts

For packaged products (such as Work-Study Courses), Lucia offers discounts to those who are having financial difficulties.  Her policy for a Spiritual Seeker Discount is as follows…

We ask that you pay Crown Chakra Publishing, Lucia’s company, for the cost of supplying you with the product.  Costs include such things as a staff time to facilitate your discount request, website page creation and maintenance, teleconference company fees, etc.

Because there is an “energetic exchange” taking place between you and Lucia, she feels it is important that you pay something for the product. Otherwise you are creating a situation where you are energetically indebted to her.

Then, if you find Lucia’s product helpful, , come back to LuciaRene.com and make a donation when your financial situation improves.

If you would like to proceed, simply contact us using our Contact Form.